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To contact Customer Service:
Email: ask@warnerreprise.com
For Live Assistance: Click on “Talk to Warner Bros” at www.ebay.com/wbrzone
AOL Instant Message: askwarner
(Customer Service is available weekdays only from 10-6 pm PST).
What is the Refund and Exchange Policy for Warner Bros. Records?
For merchandise, Warner Bros. Records will exchange for an identical item if the wrong size was shipped. Buyer is responsible for returning
the wrong item at his cost. Warner Bros. Records will process the exchange after the returned item is received. Warner will not process refunds
on any merchandise purchases. In addition, Warner will not provide refunds on digital goods. In the event of a technical issue, Warner Bros. will
provide new content.
What is the cancellation policy for WBR?
To receive a refund, orders must be cancelled within 24 hours. Warner Bros. Records refuses the right to withhold processing charges from an
individual refund. Bid wisely.
What information do we collect?
The information we collect that falls into one of two categories - personally identifiable information and aggregated information. Personally
identifiable information is information that can be used to identify you. Aggregated information is information that is not associated with a
specific user, but instead anonymous information on many users, such as the number of visitors to the Site in a month's time. PayPal collects
personally identifiable information (such as name, email, residence address, and credit card information) whenever you voluntarily submit it
to the Site. Examples of information that you submit voluntarily include: when you make a purchase, answer our polls, enter sweepstakes or contests,
fill out the registration page, send us feedback, download music, or post in our chat rooms or to our message boards. PayPal will share the name,
email and mailing address with Warner Bros. Records to fulfill the order but will not disclose financial (bank, crdit card, etc) information. In the
event of a complaint, we may also receive and collect personally identifiable information about you from other users or third parties who may
communicate information to us about you in relation to such a complaint. In addition, we collect and store statistics and other information about
the online activities of our visitors on an aggregated (collective) basis. For example, we track the number of people who view each page, the order
in which pages are viewed, and other information to learn which features are the most popular and to refine our design and marketing efforts.
How do we use the personal information we collect?
Warner Bros. Records uses both aggregated and personally identifiable information to operate and enhance our websites and to enhance your experience
by displaying content and marketing messages that we believe will be of interest to you.
We do not sell your personally identifiable information to third parties. We use the personal information we collect to communicate with you purchases, to deliver purchases, to notify you if you've won a prize for a contest that you've entered, or to be able to personalize a part of the site with the services and information you choose. If you choose to subscribe to our newsletter, we use your personal information to select and deliver messages to you.
Warner Bros. Records uses aggregated information to sell and deliver advertising. We disclose aggregated information about our Site to third parties, including information regarding the effectiveness of our advertisers' advertisements. Some online activities necessarily lead to disclosure of your personally identifiable information to third parties, such as when you include your name and email address in an email to a third party or when you order merchandise in our Site's shopping areas.
Is the Site secure so that other people can not obtain your information from the site without your consent?
Personal information that we collect is stored in secure operating environments that are not available to the public. Credit card and bank account
information is encrypted and stored with PayPal only and we do not have access to this information. All the information we collect and store is protected
by our firewall.
What is our limited liability policy?
We'll do everything we can to protect you and your personal information, but we cannot fully ensure that your private communications and other personally
identifiable information will not be disclosed to third parties. We may be forced to disclose information to the government or third parties under certain
circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible
problems or inquiries, we may use any information about you to help private entities, law enforcement, or other government officials as we believe necessary.
What about cookies?
Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Cookies can make the Web more useful by
storing information about your preferences on a particular site. The use of cookies is an industry standard, and many major websites use them to provide useful
features for their users. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially
set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so. For
more information on cookies, see www.cookiecentral.com.
We use cookies or IP addresses for a number of uses, including assisting you with your transaction using PayPal. You are always free to instruct your web browser to decline our cookies if it has the capability to do so.
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